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Respondent Incentive Payments

This guide clarifies the specific conditions under which you are obligated to pay your Indeemo Panel respondents' incentives.

Incentives are to be paid in a timely manner, upon 100% completion of all assigned research tasks.

 

Incentives Explained

Participants receive 95% of the specified amount on your Recruit.

  • A 5% fulfilment fee is deducted by our integration partner, respondent.io.
  • This is standard across all research projects recruited for by respondent.io.

All panel members/ applicants are made aware of this when they register to join the panel, and when they complete a screener.

 

Payment Obligation Scenarios

The following table details whether payment is required in specific situations.

Situation Required to Pay? Action
They don't register for the project after being invited? No  Use the 'Cancel Invite' button on Recruitment view
They register but never start any tasks? No 

1. Use the 'No Show' button on Recruitment view

and

2. Remove the Respondent via Respondents view. 
They only complete some of the tasks in your defined timeline? No

1. Use the 'No Show' button on Recruitment view

and

2. Remove the Respondent via Respondents view. 
They appear to be untruthful? No 

1. Use the 'Report' button on Recruitment view,

and

2. Remove the respondent via Respondents view
Their responses don't meet the quality standards you set out? No Remove the respondent via Respondents view
They complete all tasks to the required standard?

Yes

Incentives are to be paid upon full and satisfactory completion of all assigned research tasks.

 

 

 

How to Pay Incentives

You can review completion levels on the Task Completion view and check the quality and content of uploads on the Dashboard view. Once a respondent has completed their tasks to your expectations, you can pay them their incentive directly from the dashboard.

Respondents will be paid in their local currency via Tremendous. This typically arrives within 48 hours but can take up to five days.

Depending on the option you selected when setting up the Recruit, follow the steps below. 

Pay Incentive in One Go

  1. Go to the 'Recruitment' view.

  2. Click into the relevant Recruit (Screener).

  3. Filter for the 'Invited' respondents.

  4. Click 'Pay Incentive' on the relevant respondent.

  5. Their status will change to 'Paid'.

Pay Incentives in Stages

  1. Go to the 'Recruitment' view.

  2. Click into the relevant Recruit (Screener).

  3. Click 'Pay Incentive' on the relevant respondent.

  4. The status will change to 'Pending Payment'.

  5. This will then change to the percentage of payment completed (e.g., 50% Paid).

  6. You can repeat this for subsequent payments.

Note: You can also check when payments were triggered by clicking 'View' and opening the respondent's profile.

 

Can I pay a respondent for partial completion? 

Incentives are to be paid upon full and satisfactory completion of all assigned research tasks.

Partial incentives cannot be paid.